How cancellations and refunds work.

You may cancel your subscription at any time, with no penalty, by writing to checkin@sapiex.ai from the email address on your account. A self-serve cancellation flow inside the application is on our near-term roadmap; until then, the email path is the canonical method.

Cancellation takes effect at the end of your then-current billing period. You retain access to the Service through the end of that period; no further charges are raised after cancellation.

Subscriptions are billed in advance. We do not, as a default policy, provide automatic refunds for unused portions of a billing period after the period has begun. You retain access through the end of the paid period.

First-time-payment grace. If you have paid for a subscription for the first time and decide within 14 days of the first payment that Sapiex is not the right fit, we will refund the full amount on written request, no questions asked.

Service failure. If we materially fail to deliver the Service for an extended period (e.g., a prolonged outage) and you remain affected, write to us — we will work with you on a prorated credit or refund on a case-by-case basis.

Annual plans. Annual plans are non-refundable after the first-time-payment grace described above, but you may cancel auto-renewal at any time and continue using the Service through the end of the paid year.

Write to checkin@sapiex.ai from the email address on your account, with "Refund Request" in the subject line. Include: (a) the account email, (b) the invoice number or payment date, (c) the reason for the request.

We will acknowledge your request within 24 hours and respond with a decision within 7 business days. Approved refunds are processed back to the original payment instrument within 7-10 business days; the timing of the credit appearing on your statement depends on your bank and payment processor.

Free trials and structured pilots are governed by the specific terms agreed at the start of the trial or pilot. Where the trial is paid (a pilot fee or proof-of-concept fee), the first-time-payment grace described above applies unless your pilot agreement states otherwise.

If you are charged in error — for example, a duplicate charge or a charge for an account you did not authorise — write to checkin@sapiex.ai immediately. We will investigate with our payment processor and refund any erroneous charge within 7 business days of confirming the error.

If you have a billing or refund concern, please write to us first at checkin@sapiex.ai. We will do our best to resolve it directly and quickly — almost every concern we have seen has been resolvable by email.

Disputes that cannot be resolved by email are governed by the dispute-resolution clause of our Terms & Conditions (good-faith negotiation, then arbitration seated at Chennai).

You may escalate any unresolved billing or refund grievance to our Grievance Officer:

Name: Rohith K Rangan
Designation: Grievance Officer
Email: rohith@sapiex.ai
Address: Genior Tech Systems Private Limited, No. 36, KR Ramasamy Nagar, Gurunanak Salai, Velachery, Chennai 600042, Tamil Nadu, India

The Grievance Officer will acknowledge your grievance within 24 hours and resolve it within the timelines prescribed by applicable law.