Terms & Conditions
Using Sapiex.
Current as of 16 May 2026. For institutional customers, these terms are superseded by the executed Master Services Agreement and Data Processing Addendum in your order form.
01 · Acceptance
What you agree to.
By registering for, accessing, or using the Sapiex platform at sapiex.ai or any sub-domain (the "Service"), you agree to these Terms & Conditions ("Terms") and the Privacy Policy. If you are accepting on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, do not use the Service.
02 · The provider
Who we are.
The Service is operated by Genior Tech Systems Private Limited ("Sapiex", "we", "us"), a company incorporated under the laws of India, with its registered office at No. 36, KR Ramasamy Nagar, Gurunanak Salai, Velachery, Chennai 600042, Tamil Nadu, India.
03 · The Service
What Sapiex does.
Sapiex is an AI-assisted research and analysis platform for investment professionals. The Service includes a multi-agent runtime that processes documents and prompts you submit, generates analytical output, and persists your work across sessions. The exact scope of capabilities included in your subscription is set out in your order form or the pricing page in effect on the day you subscribed.
Sapiex is a tool. It does not provide investment advice, legal advice, accounting advice, or any other regulated professional service. You remain solely responsible for any decisions you make based on output generated through the Service.
04 · Accounts
Your responsibility.
You must register for an account to use the Service. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. You must notify us promptly at checkin@sapiex.ai if you believe your account has been compromised.
Accounts are personal. You may not share account credentials, and we may suspend accounts we reasonably believe are being shared in a manner that circumvents our pricing or seat structure.
05 · Fees & billing
What you pay.
Subscription fees, billing cadence, and any usage-based components are set out on our pricing page or in your order form. Fees are billed in advance for the relevant billing period (monthly or annual, as applicable). All fees are exclusive of applicable taxes; you are responsible for any GST or other indirect taxes payable on the fees.
We reserve the right to revise fees with at least 30 days' notice to you. If you do not accept the revised fees, you may cancel your subscription at the end of the then-current billing period without penalty.
Late payments may incur interest at the lower of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.
06 · Acceptable use
What you may not do.
You may not, and you may not permit any third party to: (a) use the Service in a way that violates any applicable law, including data-protection, securities, or intellectual-property law; (b) reverse-engineer, decompile, or attempt to derive the source code of the Service except to the extent expressly permitted by applicable law; (c) use the Service to upload content you do not have the legal right to process (including content covered by third-party non-disclosure obligations you are not authorised to share); (d) submit content that is unlawful, infringing, defamatory, or contains malicious code; (e) use the Service to build a competing product, run benchmarking that is then published without our written consent, or scrape the Service in bulk; (f) circumvent any technical limitation, rate limit, or seat restriction of the Service.
07 · Customer content & ownership
What stays yours.
You retain all right, title, and interest in and to the content you submit to the Service (including documents, prompts, and project metadata) ("Customer Content"). You grant Sapiex a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display Customer Content solely for the purpose of operating the Service for you.
You retain all right, title, and interest in the analytical output the agents generate from your Customer Content, subject to our underlying rights in the Service, the agents, and the system prompts and frameworks that produce that output.
08 · No model training
Your content is not training data.
We do not use Customer Content to train, fine-tune, or improve any AI model — ours or any third party's — except where you give us explicit, separate written consent for a specific stated purpose. Our use of third-party language models is via commercial API endpoints that contractually do not train on inputs. This commitment is more fully described in our Privacy Policy.
09 · Confidentiality
Mutual confidentiality baseline.
Each party will treat the other party's Confidential Information with the same degree of care it uses for its own information of similar sensitivity, and not less than a reasonable standard of care. "Confidential Information" includes Customer Content, the non-public terms of your order form, and any information one party identifies as confidential or that a reasonable person would understand to be confidential.
Confidential Information may be disclosed only to employees, contractors, and advisers who need it for the purposes of these Terms and who are bound by confidentiality obligations consistent with this section.
10 · Availability
Best-effort uptime.
We aim to keep the Service available continuously, but we do not provide a guaranteed service-level agreement (SLA) under these standard Terms. Outages may occur for maintenance, infrastructure incidents at our sub-processors, or causes outside our reasonable control.
Institutional customers who require a contractual SLA may request one as part of their order form or Master Services Agreement.
11 · Warranties & disclaimers
What we do and don't promise.
Each party warrants that it has the authority to enter into these Terms and that doing so will not breach any third-party obligation.
Beyond that, the Service is provided "as-is" and "as-available". To the maximum extent permitted by law, Sapiex disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the output of the agents will be accurate, complete, or suitable for any particular decision. You are responsible for verifying any output before acting on it.
12 · Limitation of liability
Caps and exclusions.
To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or anticipated savings, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
Each party's total cumulative liability arising out of or relating to these Terms, in any 12-month period, will not exceed the fees paid or payable by you to Sapiex in that 12-month period — and, where no fees are payable (e.g., free tier or trial use), will not exceed INR 10,000.
The limitations in this section do not apply to (a) breach of confidentiality, (b) indemnification obligations under the next section, (c) a party's wilful misconduct or fraud, or (d) any liability that cannot be limited or excluded under applicable law.
13 · Indemnification
Who covers what.
You will indemnify and hold Sapiex harmless from and against any third-party claim arising out of or relating to (a) Customer Content you submit, (b) your use of the Service in violation of these Terms or applicable law, or (c) any data you submitted that you did not have the right to share.
Sapiex will indemnify and hold you harmless from and against any third-party claim that the Service, as provided by us and used by you in accordance with these Terms, infringes that third party's intellectual-property rights.
14 · Term & termination
How either party ends the relationship.
These Terms begin when you accept them and continue until terminated. You may cancel your subscription at any time as described in our Cancellation & Refunds policy.
We may suspend or terminate your access to the Service immediately if we reasonably believe you have materially breached these Terms (including the acceptable-use restrictions). We will give you written notice and, where the breach is reasonably capable of being cured, a 30-day cure period — except for breaches that pose imminent risk to the Service, our other customers, or third parties, where we may act without notice.
On termination, your right to use the Service ends. You may export your Customer Content from the Service for 30 days following termination, after which we may delete it.
15 · Modifications
Changes to the Service and these Terms.
We may add features, modify, or deprecate features of the Service at our discretion. Material deprecations affecting paying customers will be notified at least 30 days in advance.
We may revise these Terms from time to time. Material revisions will be notified by email or in-application notice at least 7 days before they take effect. Your continued use of the Service after revisions take effect constitutes acceptance of the revised Terms.
16 · Governing law & jurisdiction
Indian law, Chennai courts.
These Terms are governed by the laws of India, without regard to its conflict-of-law principles. Subject to the dispute-resolution section below, the courts at Chennai, Tamil Nadu, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
17 · Dispute resolution
Negotiate first, then arbitrate.
If a dispute arises out of or relates to these Terms, the parties will first attempt to resolve it in good faith through senior-level discussions for a period of 30 days from the date one party notifies the other of the dispute in writing.
If the dispute is not resolved through good-faith negotiation, it will be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed jointly by the parties. The seat and venue of arbitration will be Chennai, India. The language of arbitration will be English. The arbitral award will be final and binding on the parties.
18 · General
Standard provisions.
Entire agreement. These Terms (together with the Privacy Policy, Cancellation & Refunds policy, and any order form or Master Services Agreement we sign with you) constitute the entire agreement between you and Sapiex on this subject.
Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all of our assets.
Notices. Notices to Sapiex should be sent to checkin@sapiex.ai (legal notices in copy to rohith@sapiex.ai). Notices to you will be sent to the email address on your account.
No waiver. Failure to enforce any provision of these Terms will not constitute a waiver of the right to enforce it later.
Current as of 16 May 2026